With "Insights", Kaia's Team creates precise summaries for user accounts and every customer interactions.
This is how it looks to the user
and this is how it looks for you:
Insights not only provide unique summaries of the customer and previous agent interactions, but also make your future customer communication more intelligent, more plannable, more efficient and, above all, more personalized.
How do Insights work?
Every customer insight is stored in the instructions for the next interaction. As soon as a user contacts us again, your Autonomous Customer Agent accesses this information and combines it with other relevant data sources:
Stored instructions
Specific user input
Connected data sources
Information from the user account
The result? A complete overview of the entire customer journey. The customer agent can not only act autonomously, but above all in the best interests of the customer.
Thanks to the insights, every conversation is filled with lots of relevant data
What is the customer looking for?
Past Purchases
Customer Satisfaction
Is help needed?
Relevant suggestions
Next best activity
Insights are a big win for customers and companies. The customer feels understood and receives tailored support. Interactions are more personal, relevant and valuable.
This is how the editor works
The generated instructions are flexible and can be individually adapted using the new Instructions Editor.
Set the seconds of inactivity after the summary will be created.
Edit insight prompt to get suggestions, new goals or set priorities.
Team collaboration: Share the instructions directly with your team and create clear processes without misunderstandings.
You're done
Why this feature is a game changer
Kaia's Team is setting a milestone in personalized customer interaction.
Time savings: Automated suggestions significantly reduce the planning effort.
Clarity: Teams always know exactly what to do - misunderstandings and delays are a thing of the past.
Improved customer loyalty: Personal and well-thought-out interactions strengthen the customer relationship and create trust.
Maximum control: The Instructions Editor allows you to adapt automated processes perfectly to your needs.
Are you ready to take your customer interactions to the next level? 🚀 Let's meet!