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Mark Pohlmann
Nov 13, 2024
[Feature Release] "Insights" - True personalization becomes reality
Insights not only provide unique summaries of the customer and previous agent interactions, but also make your customer communication more i
Mark Pohlmann
Sep 26, 2024
Agentforce vs Kaia's Team: Let the games begin
Salesforce launched Agentforce. There are three major weaknesses in Agentforce. And how Kaia's Team can prove that it's the smarter choice.
Mark Pohlmann
Sep 9, 2024
Do you know the ‘Not Invented Here’ syndrome?
“The Not-Invented-Here syndrome" (NIH) is a syndrome
Mark Pohlmann
Aug 26, 2024
How chatbots are replacing graphical interfaces: The future of user interaction
Companies that are early adopters of ‘Chat GUI’ will not only improve the user experience, but also define new standards for efficiency.
Mark Pohlmann
Aug 23, 2024
Make or build AI-based Custom Assistants?
A brief summary for your management decision on whether to develop an AI chatbot based on OpenAI yourself or use a Saas solution.
Mark Pohlmann
Aug 21, 2024
An introduction to personalized AI Customer Assistants
basic article about how kaia's team uses ai, llms and works with assistants, widgets, instructins, user prompts and many more features
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