AI powered Agents

Kaia's Team is a so called "thick wrapper" around the most advanced AI models available today. We're using Open AI's Chat GPT, which is fast, secure and reliable. For higher tiers Microsoft's Azure AI is an additional option. 

Agent

Think of an agent as an dedicated expert of a topic. Or would you let a dentist cut your hair?

Chat Conversation

A chat conversation involves real-time, text- or audio-based communication between individuals and our AI bot. It facilitates the entire stored customer journey for this call.

List of languages supported

Albanian, Arabic, Armenian, Awadhi, Azerbaijani, Bashkir, Basque, Belarusian, Bengali, Bhojpuri, Bosnian, Brazilian Portuguese, Bulgarian, Cantonese (Yue), Catalan, Chhattisgarhi, Chinese, Croatian, Czech, Danish, Dogri, Dutch, English, Estonian, Faroese, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Haryanvi, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kashmiri, Kazakh, Konkani, Korean, Kyrgyz, Latvian, Lithuanian, Macedonian, Maithili, Malay, Maltese, Mandarin, Mandarin Chinese, Marathi, Marwari, Min Nan, Moldovan, Mongolian, Montenegrin, Nepali, Norwegian, Oriya, Pashto, Persian (Farsi), Polish, Portuguese, Punjabi, Rajasthani, Romanian, Russian, Sanskrit, Santali, Serbian, Sindhi, Sinhala, Slovak, Slovene, Slovenian, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Wu

Whatsapp Client

As Whatsapp is the preferred communication channel for many users, we also have a Whatsapp version. It has never been easier to get in touch with your company.

Chat Monitoring

What do users ask, what do Kaia's team really answer? Thanks to the chat monitor, everything is visible and can be analysed - and therefore optimised. 

File Recognition

There are two ways to recognize files: a) documents can be stored in the backend and used specifically for individual assistants. b) users can also upload files and have them analyzed by Kaia

FAQ

Store your knowledge databases for situational help and how-tos. Kaia's team will of course relate these to the specific enquiry

Statistics

All content and activities of the dialogues carried out are tracked and statistically summarised in the Admin Panel. 

Text-to-Speech (TTS)

Finally, Kaia's team arrives as an assistant who can speak, hear, read and write - in six different voices and for every language on offer. 

Customizable Widget

Content, conversation flows, interactions and front ends - Kaia adapts perfectly to your company's very specific requirements.

User Account

With their own account, users can access their history, receive support for long time monitorings or use personlized over a longer period of time. User related files can be also stored here. 

API

Data must flow - to the user and back into the leading system. Kaia integrates seamlessly into your marketing stack.

Headless Customer Agents

As a "Headless customer agents", Kaia's Team can be integrated into apps or websites without a visible interface. It operates behind-the-scenes, using APIs or backend integrations to assist users with tasks like customer support or information retrieval, enhancing user experience without requiring a dedicated user interface.

Website Widgets

Kaia's Team comes as a website widget. This is a small application that can easily embedded on any webpage or mobile application. 

Seats

With Kaia, everyone in your team can get access to your Customer Assistant Platform without being charged extra. 

Page Impressions

Since Kaia's Team is integrated as a widget, it is also activated with every page view of this website - regardless of whether the widget is expanded or collapsed. For this reason, the number of page views is limited. However, higher volumes are possible at any time. 

Data Security

Kaia uses world leading AI technology and is developed and hosted in Germany. Both, data collection and processing, follow the rules of EU's GDPR. We have valid data processing agreements with all of our partners, including providers such as Microsoft, Open AI and Make.com. 

Conversation Builder

Never use Workflow Builder again! Customer journeys often have a fixed destination to which the interaction should lead. With Kaia, these can easily be stored in text form. 

Web Crawling

How does the content get into the customer assistant? One of the most powerful tools is web crawling: Simply enter the URL and Kaia collects all the data, converts it into a vector database and stores it as a file that will be accessible for our AI. 

Image Recognition

Our platform is able to analyse images and PDFs in just a few seconds and use them for personalised recommendations. Even photographed texts and tables are reliably recognised.

Surveys

With Kaia's Team surveys are not only created in a matter of minutes, but can also be completed flexibly by the user - either using visual checkboxes and radio buttons, or by speaking or writing the answers. This increases the informative value enormously. 

Appointments

Let Kaia's Team makes your scheduling simple. You can connect it to up to 3 calendars to automate scheduling with real-time availability. 

Onboarding

Kaia's Team can speak for themselves. But it might be still a good idea to introduce you to the bells and whistles of our platform. We will give you and your team a detailed introduction and are always available to answer any questions you may have. 

Professional Services

The Kaia team is more than just an application. In addition to digital colleagues, real-life experts are also happy to support. This concerns strategy and conception, integration of content, connection to an API or analysing and improving interactions. 

Single Sign On (SSO)

Connecting to your internal SSO system improves the user experience, increases security and provides the opportunity for personalised interactions, which is beneficial for both users and companies.

Live Data Connections

With our partner Make.com, you can connect, data, tasks and workflows from more than 5.000 apps and systems to build and automate anything in one powerful visual platform.

UX aligned to your CD

Control everything with your dashboard. Kaia is easy to set up, customize and can automatically adapt to your user experience.